If we’re building your website, there is no set up fee.

If I am onboarding a website I did not design, there is a R250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets my requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I will welcome you to the plan with open arms and make sure your site is protected and cared for.

We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!

In this case, it depends on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from. Billing will be hourly at an hourly rate of R250 per hour.

Important note: I will not fix website hacks unless the site will subsequently be added to my maintenance/security plan.

In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.

I will take on websites I did not build as long as they use the tools I am familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets my requirements.

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as I host and maintain the sites.

No. The retainer of hourly updates is covered for that month but does not roll over or add up for later use.

Your monthly time (for prefessional or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!